Our Services
If you have implemented elements of the ITIL framework or are thinking about doing so, our GAP analysis services will help you have a clear picture of your organisations IT maturity, a suggested implementation plan, critical success factors, the benefits and help you justify the return on investment to help you secure financial buy-in.
Whether it is the traditional ITIL v2 Service Support & Service Delivery processes you want to focus on or the newer ITIL v3 framework, we will assess your IT operation through a series of consultative engagements at all levels within your business. At the end of the process, you will have a detailed GAP analysis document and a suggested road map for implementation. If you are happy with the work we have done, we’ll be pleased to assign the same consultant to help you with your implementation*.
Reader Consulting Ltd have a vast experience in ITIL implementations. If you want to achieve just one process implementation, a few targeted processes or the entire framework, Reader Consulting Ltd will help you achieve this within realistic time frames.
We will produce a Scope of Work, Project Initiation documents and Project Manage the implementation from start to finish.
Reader Consulting Ltd can also provide additional services such as Service Management Tool Design, Auditing, Internal Marketing and Training to ensure you have the greatest chance of success.
Service Management Tool Design & Implementation
Many organisations fall into the trap of buying a service management tool and then changing the way in which they work to suit the tool. This often leads to problems with user acceptance, process efficiency, customer satisfaction and morale.
Reader Consulting Ltd can help you define the way in which you work, identify areas for improvement and produce a Functional Requirements Specification based on the needs of your business. User acceptance is king throughout the lifecycle of an implementation (starting at the design phase). We can manage internal and external user groups for your organisation to ensure your implementation is fit for purpose. This avoids going into a never ending cycle of bug fixes and declining morale!
We can provide Project Management services to run your implementation project and even resource in customising the tool of your choice. If you are unsure of which tool to use, we have had exposure to most of the tools in today’s market. We’ll help you find the right tool for your organisation and budget.
*Subject to appointment of Reader Consulting Ltd’s ITIL Implementation Services